At Westgate Oxford, we aim to make your visit an enjoyable and memorable experience. We have a range of services available to our visitors free of charge.
We have a range of family-friendly facilities and restaurants in the centre. For more information on our family-friendly brands, please see our brands page.
We can also offer our parents the below facilities:
Services include wheelchair-friendly access to the centre, and wheelchair space in our lifts. Our dedicated toilet facilities also include a Changing Places Facility located on our Roof Terrace.
Local buses and taxis are all accessible for wheelchair users and those with walking impairments. There is also accessible parking access in our car park. Please contact our car park for further assistance: 01865 263 630
Further information on accessible services can be found on the AccessAble website.
Many people on the autism spectrum have difficulty processing everyday sensory information, and we recognise that visiting a shopping centre can present a difficult environment to some. We have therefore introduced our new sensory toys for those needing some time out and they can be found within our Guest Services Suite in Central Square.
We have Disability Champions on site and sunflower lanyards, available from our Guest Experience Desk on request.
Our toilet facilities are available to all customers and are located around the Shopping Centre in the following locations.
ROOF TOP TERRACE
LOWER GROUND FLOOR
Instead of delivering your parcel to your home, you can opt to have your item delivered to our Amazon Lockers at a time that is convenient to you.
Our Lockers are located in Westgate Social Food Hall, adjacent to the toilets.
Please note, Lockers can accept parcels up to 42cm x 35cm x 32cm in dimension, with a maximum weight of 4.5kg. If the combined size, weight or dimensions of your parcel exceeds the size restrictions, you'll need to remove items or select a different delivery address.
Locker open times are subject to change – please check the opening hours page.
You can now pick up online orders of cakes, cupcakes, brownies and more from Lola's Cupcakes from one of its refrigerated lockers.
Simply place your order online, choose the Westgate Oxford locker at checkout, head to the locker on the pickup day, and collect your order.
The lockers are available 24/7 and are located on the Upper Ground Floor by Superdry.
The centre is operated by CCTV cameras and is patroled 24 hours a day, 7 days a week. There are defribrillators on hand and our staff are also First Aid trained. There is no smoking permitted in the centre at anytime including on the Roof Top Terrace. No professional photography or videography is permitted in the centre at any time without prior confirmation from the Management Team.
Westgate SOCIAL operates a Code of Conduct which can be found here - CLICK HERE