Guest Services
At Westgate Oxford, we aim to make your visit an enjoyable and memorable experience. We have a range of services available to our visitors free of charge.
Baby & Children Facilities
We have a range of family-friendly facilities and restaurants in the centre. For more information on our family-friendly brands, please see our brands page.
We can also offer our parents the below facilities:
- 32 parent and baby car parking spaces across each floor of our Car Park
- Baby change facilities located on our Roof Terrace and in Westgate Social
- Breastfeeding facilities on our Roof Terrace and in our Shopmobility area (located in the Car Park)
- Baby change facilities with toilet located in Shopmobility area
Accessible Services and Shopmobility
Accessible Services
Services include wheelchair-friendly access to the centre, and wheelchair space in our lifts. Our dedicated toilet facilities also include a Changing Places Facility located on our Roof Terrace.
Local buses and taxis are all accessible for wheelchair users and those with walking impairments. There is also accessible parking access in our Car Park. Please contact our Car Park for more information on: 01865 263 630
Shopmobility
We also offer the below Shopmobility services free of charge to our guests:
- 10 mobility scooters
- 4 wheelchairs
- 1 motorised scooter (left and right)
- Free service to rent scooters and wheelchairs, which can be collected from the Shopmobility office or dropped off at the Guest Experience Desk
- The ability to sign up for our free membership
- The ability to book over the phone, if required
- 50 accessible parking bays (25 on each level – all directly outside the main lobby areas). Directions can be found on our VMS signs within the car park
Please note: ID is required (either ID or Disability Pass). Our Shopmobility service is available from 9 am to 11 pm, 7 days a week. Our scooters are available per day and are for sole use within the centre, but can also be used in the City Centre.
Our accessible bays are not free or at a discounted cost.
Amazon Lockers
Instead of delviering your parcel to your home, you can opt to have your item delivered to our Amazon Lockers at a time that is convenient to you.
Our Lockers are located in Westgate Social Food Hall, adjacent to the toilets.
Please note, Lockers can accept parcels up to 42cm x 35cm x 32cm in dimension, with a maximum weight of 4.5kg. If the combined size, weight or dimensions of your parcel exceeds the size restrictions, you'll need to remove items or select a different delivery address.
Wi-Fi
Our shoppers can enjoy our complimentary Wi-Fi by choosing 'WestgateGuest' on their device when in the centre. Our guests can also make calls using our Wi-Fi facility.
Security & First Aid
The centre is operated by CCTV cameras and is patroled 24 hours a day, 7 days a week. There are defribrillators on hand and our staff are also First Aid trained. Please note, dogs are not permitted in the Shopping Centre unless they Assistance dogs. There is no smoking permitted in the centre at anytime including on the Roof Top Terrace.