Guest Experience Hosts

One part-time (8 hours) host and two full-time (35 hours) hosts are required.

Job description

As the face of Westgate, this role involves meeting, greeting and supporting our guests, offering excellent service at all time and going above and beyond to make their experience memorable!

We take pride in what we do as we are the first and last people our guests see. Your helpful can do attitude and passion for great service will create an amazing impression each and every time.

We are looking for a Guest Experience Host who will focus on providing a tailored service to our guests and our team. Someone who will promote a helpful and professional image at all times! We want people who will manage requests promptly, helpfully, politely, and with a caring attitude, ensuring guest satisfaction, to make them return time and time again.

Responsibilities

• Meeting and greeting guests, delivering excellent service at all times.
• Handling/managing lost property.
• Looking after services, including our Cycle Hub and our brand partners.
• Answering calls and dealing with queries and complaints.
• Dealing with Lost children.
• Track and Trace.
• Tourist information.

Knowledge, skills and experience

• Experienced in high-end customer service.
• ​Excellent communication skills.
• Pro-active, can-do approach with a strong work ethic.
• Experience with Microsoft Office - Eord, Excel, PowerPoint, Teams and SharePoint.
• First aid trained.
• Customer experience – minimum of one year.

Salary

£10.44 per hour.

To apply

Email your CV to emma.hudson@mitie.com