Charlie Chan's Chicken Shack – General Manager QSR Restaurant

Position

General Manager QSR Restaurant

• Job Type: Permanent
• Salary: 35-40k
• To Apply: Send your application to Angelika.viehhauser@tagarestaurants.com

Summary

Benefits: Competitive salary, uncapped performance linked profit-share scheme, pension, 20 days paid holiday, staff meal, flexible hours, Westgate Shopping Centre discount.

STAC Hospitality Limited are a QSR street-food specialist developing a range of concepts for the food-court environment. We are at the start of our journey with aggressive plans to grow the business in the next three years presenting the person in this key position with opportunities for progression and development as the company flourishes.

Charlie Chan’s Chicken Shack is our first QSR product - a pan-Asian street-food concept with an innovative take on Asian chicken dishes that are heavily influenced by the chicken found in Hong Kong, Singapore, China, Korea and Japan. We launched in February 2022, in Westgate Social Street Food, Oxford.

We are looking for a General Manager to join our team, put their arms around the Oxford unit ensuring it’s operation successful growth. Reporting directly to the owners, you will be guest obsessed, passionate about food and willing to live the values of STAC Hospitality Limited.

Requirements

Minimum of 1 year experience required in a similar role

Essential job functions 

Responsibilities:

• Own the customer experience
• Ensure customers are served quality food in a timely manner
• Resolve customer complaints in a professional manner using STAC’s protocols
• Continually seek customer feedback on food quality and service on ways to improve
• Take responsibility for the safety, efficiency and well-being of the team
• Recruit, train, manage and develop employees to STAC protocols
• Manage staff rotas using the systems provided
• o Complete payroll and maintain employment records using the systems provided
• Minimise staff turnover
• Maximise efficient operations of the unit
• Inspect and oversee food preparation, presentation, and storage areas
• Ensure compliance with food Health & Safety regulations
• Stock control - monthly inventory, weekly key-line checks, ordering and receiving deliveries
• Minimising and reporting food waste
• Maximise the units hygiene rating - ensure trash removal, pest control, deep cleaning, ongoing improvements
• Equipment maintenance and servicing
• Confirm staff checks are made and recorded (opening, intraday and closing)
• Monitor and improve business performance to agreed targets
• Optimize the labour costs of the unit
• Financial reporting - profitability analysis, cash flow, variance reports etc.
• Operational reporting - staff management, food control, sales, risks, issues etc.
• Cash management

Skills & Knowledge

Qualities and experience:

• 3-5 years management experience in a fast-paced, customer focused, kitchen environment

• Passionate about creating awesome food that makes our customers happy and returning for more

• Leads by example, a problem-solver, composed under pressure, flexible and committed

• Detail oriented, process driven with experience of the technology supporting the QSR sector

• Autonomous with respect to boundaries, organised, clear communicator

• Able to build high-performing, cohesive teams

• Focused on operational excellence, knowledgeable about food Health & Safety regulations