To maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures.
To represent the HUGO BOSS Brand to the highest standards in all daily activities
Essential job functions
To provide excellent levels of customer service and surpassing customer expectations at every opportunity.
To maximise every selling opportunity to achieve store and individual sales targets and KPI indicators
To identify customer needs and answer all product-related questions. Be able to respond to queries regarding price, location, features, benefits and use of HUGO BOSS merchandise.
To administer ‘Seven Steps’ selling techniques to enable you to meet set targets
To follow Company procedures and processes to maintain the security of stock, customer records and cash handling.
To enhance and maintain brand standards of merchandise presentation and housekeeping standards
To ensure all customers’ orders and alterations are completed efficiently and on time.
Maintaining accurate records of all customer requirements and following company procedures.
To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to products in order to maximise selling opportunities
To take every opportunity to capture customer data in order to expand the HUGO BOSS UK database and encourage repeat visits and customer loyalty
To resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
To foster a team working attitude and be open to constructive feedback
To communicate all potential health and safety risks to the store manager and ensure any action complies with Company safety and security procedures at all times
Any other tasks as outlined by the store management team which are necessary to the business demands
Experience of retail sales in a recognised brand environment, preferably in luxury or apparel is preferred but not essential
Skills & Knowledge
To understand and represent the brand attributes
The ability to deal with all management levels within the company
Enthusiastic, self-confident and self-motivated
Willing to adapt and take on new challenges, who is driven to continually improve
Successfully able to handle multiple demands and competing priorities
Maintains professionalism at all times
Prepared to go the extra mile to achieve targets
Seeks opportunities to be proactive and pre-empt client needs and demonstrates respect and politeness and regularly exceeds customer expectations
Shows innovation and initiative in setting customer care standards
Shows ‘hunger’ and ambition to drive through initiatives and change to achieve company targets
Strong Sales flare
Good interpersonal and communication skills
Please send your application to: