Accessibility

Our Guest Experience staff will be available in the centre for anyone with a sunflower lanyard, or those who make themselves known. They will be on hand for anyone with accessibility issues or those who cannot stand for long periods of time or need assistance.

We also offer the below services for any shoppers with disabilities.

Services

Services include wheelchair-friendly access to the centre, and wheelchair space in our lifts. Our dedicated toilet facilities also include a Changing Places Facility located on our Roof Terrace.

Local buses and taxis are all accessible for wheelchair users and those with walking impairments. There is also accessible parking access in our car park. Please contact our car park for further assistance: 01865 263 630.

Further information on accessible services can be found on the accessible website.

Shopmobility

We also offer the below Shopmobility services free of charge to our guests:

10 mobility scooters
4 wheelchairs
1 motorised scooter (left and right)
Free service to rent scooters and wheelchairs, which can be collected from the Shopmobility office or dropped off at the Guest Experience Desk
The ability to sign up for our free membership
The ability to book over the phone, if required
50 accessible parking bays (25 on each level – all directly outside the main lobby areas). Directions can be found on our VMS signs within the car park.

Please note: ID is required (either ID or Disability Pass). Our Shopmobility service is available from 9am to 11pm, seven days a week. Our scooters are available per day and are for use within the centre, but can also be used in the City Centre within city limits. All electric wheelchairs are only permitted for use within the shopping centre.

Our accessible bays are not free or at a discounted cost.

Sensory Toys

Many people on the autism spectrum have difficulty processing everyday sensory information, and we recognise that visiting a shopping centre can present a difficult environment to some. We have therefore introduced our new sensory toys for those needing some time out and they can be found within our Guest Services Suite in Central Square.