Services
Services include wheelchair-friendly access to the centre, and wheelchair space in our lifts. Our dedicated toilet facilities also include a Changing Places Facility located on our Roof Terrace.
Local buses and taxis are all accessible for wheelchair users and those with walking impairments. There is also accessible parking access in our car park. Please contact our car park for further assistance: 01865 263 630.
Sensory backpacks
Westgate Oxford offers a warm welcome to all our guests and it’s important to us that everyone can enjoy the shopping, dining and leisure available. For some children and adults, who have hidden disabilities, this can be more challenging. That’s why we’ve introduced three sensory backpacks which are available to hire free of charge from our Guest Services Pod.
These sensory backpacks are particularly suited to our autistic guests and are packed full of items to assist children and adults. They include:
We will be asking users of the sensory backpacks to return them after use to our Guest Services Pod.
If you'd like to find out more details in advance of your visit, or for further terms of use, please contact our Guest Services team on 01865 263601 or by emailing guestexperience@westgateoxford.co.uk.
Shopmobility
We also offer the below Shopmobility services free of charge to our guests:
Please note: ID is required (either ID or Disability Pass). Our Shopmobility service is available from 9am to 11pm, seven days a week. Our scooters are available per day and are for use within the centre, but can also be used in the City Centre within city limits. All electric wheelchairs are only permitted for use within the shopping centre.
Our accessible bays are not free or at a discounted cost.